SYNTERRA — a premium business automation platform in Kazakhstan
What is SYNTERRA?
SYNTERRA is a premium business automation platform for Kazakhstan: inventory management, POS, ERP, CRM, warehouse, payroll, finance, security and Vision Pro 360° AI analytics in a single system. Full control over your store, warehouse and staff in one solution with integrations to Kaspi Pay, online cash registers and banks.
Thanks to a carefully designed architecture, the platform fits different retail formats: from a single shop to a multi‑store chain. Onboarding takes just a few minutes, and you get your first reports and sales analytics in the first days of using the system.
SYNTERRA is retail accounting and POS software for Kazakhstani small businesses and chains: a cloud‑enabled ERP and a local offline contour in one. It keeps stock under control, manages warehouse operations and staff, and provides deep sales analytics so you can run your business in Kazakhstan online — even from home.
Why SYNTERRA is better than pure cloud SaaS
Data stays with you
Local data storage under your control. No transfer of commercial data to third parties.
Works without internet
Back office, warehouse and production keep working even under outages, DDoS or blocking.
Speed and analytics
Local database and cache — fast documents, reports and AI‑powered analytics.
Flexible customization
Adapted to your processes with integrations to cash registers, banks, delivery and equipment.
Transparent pricing
No endless per‑user subscriptions. One license plus support in Kazakhstan.
Security by default
Encryption, access control and audit. 3‑2‑1 backup strategy out of the box.
Update control
You choose your update window: staging, test rollouts and stable releases.
Support and SLAs
Local engineers in Kazakhstan with defined response and resolution time SLAs.
Risks of pure cloud solutions
Dependence on internet and provider — downtime during outages and blocking.
Data stored with third parties — risk of leaks and provider staff access.
Growing subscription costs and vendor lock‑in — expensive to leave or migrate.
Limited customization and API quotas — hard to adapt to your real processes.
Regulatory and personal data issues — local requirements and cross‑border transfers.
Single point of failure — account blocking can cut off access to the entire system.
Unclear support SLAs — ticket queues with no dedicated engineer.
Limits on data export — paid exports and delays when you need your data.
How SYNTERRA mitigates these risks
Hybrid model
Core database runs locally, while the cloud is used for backups and remote access.
Customer‑key encryption
Even cloud backups are encrypted with your key and not readable by third parties.
Replication and offline mode
Keeps working without internet for 30+ days. Replication and local queues.
Fast recovery
Snapshots, tested backups and clear RTO/RPO procedures.
Portability
SQL/CSV/JSON export and open APIs for integrations and migrations.
Leak‑free AI
Vision Pro runs on your on‑premise server or edge. No external data uploads.
Controlled updates
Staging environment, release verification and safe rollbacks.
Support and SLA
Own support team with contractual SLAs on response and resolution.
Monitoring and incidents
Alerts, logs and incident runbooks. Integration with Telegram notifications.
Roles and access control
Granular permissions, segmentation by branches and warehouses, full audit trail.
SaaS vs SYNTERRA
SaaS (cloud‑only)
Internet‑dependent
Data stored with the provider
Subscription price keeps growing
API limitations
SYNTERRA (local + hybrid)
Works offline
Data under your control
License plus support
Deep customization
FAQ
Do I need internet for SYNTERRA to work?
No. The system runs locally. Internet is only required for backups and remote access.
How do you migrate a database from the cloud?
We use SQL/CSV/JSON export and our own connectors to popular services. We provide turnkey migration and help you move without data loss.
Do you have AI modules?
Yes. Vision Pro 360° uses local models for analytics and management. Your data never leaves your perimeter.
Supported business formats
Works for any retail format
Pharmacy
Equipment / tool rental
Jewellery and accessories
Grocery / delicatessen
Pet shop
Pet shop with grooming
Oil change service
Cafe
Stationery / books
Coffee shop
Cosmetics and perfume
Clothing and footwear store
Draft beer store
Building materials store
Electronics store
Workshop (keys, repairs, etc.)
Butcher shop
Fruit and vegetable store
Laundry / dry cleaning
Pickup point
Repair service
Restaurant
Fish store
Beauty salon / barbershop
Auto service / car repair station
Supermarket
Flower shop
Household goods store
Warehouse
Receiving, stocktaking, batches/expiry dates, barcodes and serial numbers.
Accounting
Income and expenses, taxation, acts, closings and settlements.
Production
Recipes, costing, write‑offs, semi‑finished products and production lines.
Proprietary AI
SYNTERRA VISION PRO 360°
An AI assistant that sees your business 360°: sales forecasting, loss monitoring, purchase recommendations, dynamic pricing and staff control — all based on your local data.
Priority service — dedicated support queue, fast responses and accelerated updates.
Licensing
SYNTERRA plans
Plan START
49 900 ₸ / year
For small shops, self‑employed entrepreneurs and test launches of a new business.
- Basic inventory management
- POS / sales
- Simple ERP
- 3 reports: Sales, Stock, Profit
- 1 workstation
- Telegram support
- Basic‑level updates
- Vision Pro AI
- ASP system
- Advanced analytics
- Cloud backups
- Multi‑store reports
Key benefit: minimal price — ideal entry point into SYNTERRA.
Plan BUSINESS
Best value
85 000 ₸ / year
For typical stores, retail points and small chains in Kazakhstan.
- Full SYNTERRA functionality
- Full ERP
- Multi‑warehouse accounting
- Unlimited reports and analytics
- ASP system
- 1 workstation
- Telegram support
- Integrations (Telegram bots, API)
- Automatic cloud backups
- Basic AI support
- Multi‑store reports
- Built‑in Vision Pro 360° available as an add‑on
Key benefit: the optimal plan for about 80% of our clients.
Plan BUSINESS + AI
219 900 ₸ / year
For businesses that want to grow faster than competitors in the Kazakh market.
- Everything included in BUSINESS
- Built‑in SYNTERRA Vision Pro 360 (AI analytics)
- Sales forecasting
- ASP system
- 1 workstation
- Telegram support
- Integrations (Telegram bots, API)
- Basic AI support
- Purchase optimization
- Automatic recommendations
- AI reports and AI tips
- Fast technical support
- Automatic cloud backups
- Multi‑store reports
- Priority AI support
Key benefit: powerful analytics and profit growth.
Plan VIP PRO MAX
288 300 ₸ / year
For stores, cafes, boutiques, chains and clients who want the maximum level of service.
- All SYNTERRA features
- All paid modules included
- Vision Pro 360 included
- ASP PRO
- 1 workstation
- Priority support (no queue)
- Dedicated account manager
- Accelerated delivery of updates
- Early access to new modules
- Enterprise‑grade integrations
- Automatic cloud backups
- Reports across all points of sale
- Maximum AI support
- Cloud synchronization with product groups and suppliers
Key benefit: maximum power, profit growth and premium service.
SYNTERRA plan comparison
| Feature | START | BUSINESS | BUSINESS + AI | VIP PRO MAX |
|---|---|---|---|---|
| Basic inventory management | ✔ | ✔ | ✔ | ✔ |
| POS / sales | ✔ | ✔ | ✔ | ✔ |
| ERP functionality | Simple ERP | Full ERP | Full ERP + AI | Maximum ERP + AI |
| Multi‑warehouse accounting | ✕ | ✔ | ✔ | ✔ |
| Number of workstations | 1 | 1 | 1 | 1 |
| Unlimited reports and analytics | ✕ (3 reports) | ✔ | ✔ | ✔ |
| Multi‑store reporting | ✕ | ✔ | ✔ | ✔ (all stores) |
| Advanced analytics | ✕ | ✔ | ✔ | ✔ |
| Cloud backups | ✕ | ✔ | ✔ | ✔ |
| Cloud sync with product groups and suppliers | ✕ | ✔ | ✔ | ✔ |
| ASP system | ✕ | ✔ | ✔ | ASP PRO |
| Vision Pro 360 (AI) | ✕ | Add‑on | Included | Included |
| AI forecasting and recommendations | ✕ | Partial (basic support) | Full package | Maximum package |
| Technical support | Standard | Standard | Fast | Priority |
| AI support | ✕ | Available | Priority | Maximum |
| Telegram support | ✔ | ✔ | ✔ | ✔ |
| Integrations (Kaspi / Telegram / API) | Partial | ✔ | ✔ | ✔ |
| All paid modules included | ✕ | ✕ | ✕ | ✔ |
| Enterprise integrations | ✕ | ✕ | ✕ | ✔ |
| Dedicated account manager | ✕ | ✕ | ✕ | ✔ |
| Faster updates | ✕ | ✕ | Accelerated | Maximum |
| Price per workstation | 49 900 ₸ / year | 85 000 ₸ / year | 219 900 ₸ / year | 288 300 ₸ / year |
Separate product
SYNTERRA Call Center PRO
A professional tool for phone sales and support: a script engine with branching and prompts, call quality control, powerful analytics and integrations with telephony and messengers. Speeds up operator onboarding, increases conversion and standardizes communication.
Script engine
Visual script builder, branching, A/B tests and smart prompts.
Quality control
QA checklists, agent scoring, tagging and call search.
Integrations
Asterisk / 3CX / Mango / Zadarma, CRM, Telegram and WhatsApp.
KPI analytics
Conversion, average handling time, first response and reasons for refusal.
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