Contracts and offers SYNTERRA

PUBLIC OFFER

on concluding a contract for the provision of paid services
(SYNTERRA PLATFORM software licensing)

Revision dated 12/09/2025

Richman Group LLP, operating under the SYNTERRA brand in accordance with the legislation of the Republic of Kazakhstan, registered at the address: Republic of Kazakhstan, Almaty, st. Tlendieva 223, phone: +7 771 755 90 55, e-mail: sales@synterra.kz, hereinafter referred to as the “Contractor”, publishes this Public Offer, addressed to an unlimited number of persons, on the conclusion of an agreement for the provision of paid services and the provision of a non-exclusive license for SYNTERRA software (ERP, POS, CRM, Vision Pro 360°, Call Center Pro and other modules).

This Public Offer is an official proposal (Article 395 of the Civil Code of the Republic of Kazakhstan). The fact of performing the actions specified in the “Acceptance of the offer” section means full and unconditional acceptance of all the terms of this offer.

Briefly for understanding (does not replace the text of the Offer):

• The SYNTERRA license and services are intended for businesses operating in the territory of the Republic of Kazakhstan.
• Standard support for BUSINESS and BUSINESS + AI tariffs is provided on weekdays from 09:00 to 18:00 Almaty time.
• The VIP PRO MAX tariff has a priority support channel that accepts requests 24/7; details are specified in the tariff SLA.
• Data and personal data are processed in accordance with the legislation of the Republic of Kazakhstan and are stored in infrastructure on the territory of the Republic of Kazakhstan, unless otherwise agreed separately.

1. TERMS AND DEFINITIONS

1.1. SYNTERRA platform — a software package that includes warehouse accounting, sales, accounting, production, POS cash registers, CRM modules, Vision Pro 360°, Call Center Pro, analytical and integration modules, located at: https://synterra.kz, as well as provided through a cloud and/or local server.

1.2. User - any individual or legal entity who has accepted the terms of the Offer and uses the Platform.

1.3. License — non-exclusive right to use the SYNTERRA Platform within the limits of functionality paid for by the User.

1.4. Services — technical support, updates, access to the cloud, integration, Vision Pro 360° analytics, setting up POS cash registers and other services.

1.5. Acceptance — payment for services in any available way, registration in the system, installation of software, entry of a license or actual use of the Platform.

1.6. This Offer is aimed primarily at legal entities and individual entrepreneurs (B2B segment) and does not regulate relations with the retail sale of goods/services to individuals as consumers, unless otherwise expressly provided for in a separate agreement.

1.7. The date of acceptance of the Offer is the date of the first of the actions specified in clause 1.5, recorded in the Contractor’s accounting systems.

2. SUBJECT OF THE AGREEMENT

2.1. The Contractor grants the User a non-exclusive right to use the SYNTERRA Platform, and also provides technical support and related services (Services) to the extent determined by the selected tariff and/or individual agreement.

2.2. The license is transferred only under the terms of this Offer. Any other conditions not agreed upon by the parties in writing are considered invalid to the extent that they contradict the Offer.

2.3. The Contractor retains exclusive rights to the Platform, source code, design, database, interfaces and algorithms, unless otherwise expressly provided in a separate agreement with the User.

2.4. The specific composition of the Platform modules, the list and volume of Services, as well as the timing of their provision may be determined by tariffs on the website, invoices, acts or additional agreements between the Parties.

2.5. The platform is provided for use on the territory of the Republic of Kazakhstan; Remote access to it from other countries is permitted to the extent necessary for the User to work with data located in the Contractor’s infrastructure.

3. PROCEDURE FOR PROVIDING LICENSE AND ACCESS

3.1. The User gains access to the Platform after:

• registration in the system;
• entering the License;
• payment for Services (if provided for in the tariff).

3.2. The license is valid only for one specific User (company). Transfer of the license to third parties is prohibited.

3.3. Prohibited:

• interference with the work of the Platform;
• changing the date and system settings of the server/PC in order to bypass the license;
• copying, decompiling, modifying, cloning the database;
• installation on more than one device/server without the permission of the Contractor.

3.4. If duplicate licenses are detected, the system automatically blocks access.

3.5. The User has no right to transfer, sell, assign, rent, sublicense or otherwise alienate the License or access to the Platform to third parties, except in cases expressly agreed with the Contractor in writing.

3.6. The rights to the results of improvements, customizations and integrations of the Platform performed by the Contractor under separate agreements are determined by such agreements and annexes to them. In the absence of special conditions, exclusive rights to such results belong to the Contractor.

4. COST AND PAYMENT PROCEDURE

4.1. The cost of licenses and services is published on the website synterra.kz and can be changed unilaterally.

4.2. Payment is made by bank transfer or other method specified on the website.

4.3. The fact of payment means full agreement with the terms of the Offer.

4.4. Funds are not returned, except in cases provided for by the legislation of the Republic of Kazakhstan.

4.5. All invoices are issued exclusively to Richman Group LLP. The Contractor is not responsible if the User made a payment to third parties through his own error.

4.6. The period of validity of the License and/or Services (month, year, etc.) is indicated in the selected tariff, invoice, act or other document of the Contractor.

4.7. If the tariff provides for automatic renewal, the License and Services are renewed for the next billing period if payment is made on time. If you wish to stop using the Platform, the User must notify the Contractor in advance through official communication channels.

4.8. When changing tariffs and/or payment procedures, the Contractor publishes updated information on the website and, if possible, informs existing Users using the contact information they provided no less than 10 (ten) calendar days before the changes come into force. Continued use of the Platform after the changes come into force is regarded as the User’s consent to the updated terms.

5. TECHNICAL SUPPORT AND UPDATES

5.1. Technical support for working with the Platform is provided via Telegram: @synterra_support. Questions regarding connection, purchase and renewal of licenses can be answered by phone: +7 771 755 90 55 and by e-mail: sales@synterra.kz.

5.2. The Contractor has the right to release updates, bug fixes, improvements and new modules. Availability of updates is determined by the tariff.

5.3. The Contractor has the right to temporarily limit the functioning of the Platform for technical work.

5.4. The operating hours of the support service, the estimated response time and resolution of incidents are determined by the SLA of the corresponding tariff or a separate agreement. By default, standard support for BUSINESS and BUSINESS + AI tariffs is provided on weekdays from 09:00 to 18:00 Almaty time.

5.5. For Users of the “VIP PRO MAX” tariff, a priority support channel is provided that receives requests 24/7; actual response time and available communication channels are determined by the SLA of the corresponding tariff.

5.6. The Contractor does not guarantee absolute uninterrupted operation of the Platform 24/7 and is not responsible for short-term planned or emergency interruptions, provided that reasonable measures are taken to minimize them and restore functionality.

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. The Contractor undertakes:

• ensure the functionality of the Platform in accordance with the tariff SLA;
• provide access to the License;
• ensure the protection of User data.

6.2. The performer has the right:

• change the functionality of the Platform;
• introduce new types of licenses;
• block the User if the terms of the Offer are violated;
• terminate access without refund if piracy, hacking, or bypassing the security system is detected.

6.3. The user undertakes:

• use the Platform only in legal ways;
• comply with the terms of the License;
• do not allow access to be transferred to third parties.

7. RESPONSIBILITY

7.1. The Contractor is not responsible for:

• incorrect operation of the User’s equipment;
• Internet failures;
• loss of data due to User actions;
• losses caused by improper operation.

7.2. For all issues of liability, the Civil Code of the Republic of Kazakhstan is applied.

7.3. The total amount of liability of the Contractor under this Offer is in any case limited to the amount of remuneration actually received by the Contractor from the User for the last three (3) calendar months of use of the Platform, unless otherwise expressly established by mandatory norms of the legislation of the Republic of Kazakhstan.

7.4. The parties are released from liability for partial or complete failure to fulfill obligations under the Offer, if such failure was the result of force majeure circumstances (force majeure) provided for by the legislation of the Republic of Kazakhstan, including, but not limited to: natural disasters, military actions, acts of government authorities, interruptions in the operation of trunk communication lines, accidents in data centers and other events beyond reasonable control Side.

8. PRIVACY AND DATA

8.1. The Contractor processes personal data in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Their Protection”.

8.2. The user consents to the processing of data upon acceptance of the Offer.

8.3. In relations related to personal data, the User, as a rule, is the person who determines the purposes and content of the processing (the owner/operator of the personal data database), and the Contractor is the person carrying out the processing on behalf of the User, unless otherwise follows from the nature of specific Services and is not specified separately.

8.4. If necessary, the Parties enter into a separate agreement on the processing of personal data and/or apply the Privacy Policy posted on the Contractor’s website. In the part specifically regulating the processing of personal data, the provisions of such Policy may take precedence over the general provisions of this Offer.

8.5. Processing and storage of the User's data, including personal data, is carried out in the Contractor's infrastructure located on the territory of the Republic of Kazakhstan, except in cases where a different processing area is expressly provided for in a separate agreement with the User and/or the requirements of the legislation of the Republic of Kazakhstan.

9. TERM, CHANGES AND TERMINATION

9.1. The offer is valid indefinitely until withdrawn by the Contractor.

9.2. Changes come into force from the moment they are published on the website.

9.3. The user has no right to demand a refund for the period used.

9.4. Significant changes to the terms of the Offer are changes that affect the amount of remuneration, the scope of rights under the License or the procedure for processing personal data. Such changes, if possible, are brought to the attention of Users through notifications in the Platform interface and/or via contact information.

9.5. The User has the right to stop using the Platform and refuse further validity of the Offer by sending a notification to the Contractor through official communication channels. Unless otherwise separately agreed by the Parties, access is retained until the end of the already paid period.

9.6. After termination of the Offer, the User independently ensures the downloading and safety of his data. Under a separate agreement, the Contractor may provide services for the export or transfer of data on a reimbursable basis.

10. DISPUTE RESOLUTION

10.1. Disputes are resolved through negotiations.

10.2. If an agreement is not reached - in court at the location of the Contractor.

11. CONTRACTOR DETAILS

Executor: SYNTERRA

Telephone: +7 771 755 90 55

E‑mail: sales@synterra.kz

Website: https://synterra.kz

12. LANGUAGE OF OFFER AND PRIORITY OF VERSIONS

12.1. This Offer is written in Russian. Translations of the Offer into Kazakh and other languages ​​may be provided for the convenience of Users.

12.2. In the event of any discrepancies between the Russian version of this Offer and its translations, including the Kazakh version, the Russian text shall take precedence.

12.3. In accordance with Art. 5 and art. 8 of the Law of the Republic of Kazakhstan “On languages ​​in the Republic of Kazakhstan” the Russian language is officially used along with the state language. To ensure a uniform legal interpretation, the Russian-language version of the document has priority, which does not limit the use of the Kazakh language and does not detract from its status.