SYNTERRA Agreements and Offers

PUBLIC OFFER

on the conclusion of a paid services agreement
(software licensing of SYNTERRA PLATFORM)

Edition dated 09.12.2025

LLP "Richman Group", operating under the SYNTERRA brand in accordance with the legislation of the Republic of Kazakhstan, registered at the address: Republic of Kazakhstan, Almaty, Tlendieva St. 223, phone: +7 771 755 90 55, e‑mail: sales@synterra.kz, hereinafter referred to as the "Contractor," publishes this Public Offer addressed to an unlimited number of persons, for the conclusion of a contract for the paid provision of services and the granting of a non-exclusive license for SYNTERRA software (ERP, POS, CRM, Vision Pro 360°, Call Center Pro, and other modules).

This Public Offer is an official proposal (Art. 395 of the Civil Code of the Republic of Kazakhstan). The fact of performing the actions specified in the section “Acceptance of the offer” signifies full and unconditional acceptance of all terms of this offer.

Briefly for understanding (does not replace the Offer text):

• SYNTERRA license and services are intended for business operating in the territory of the Republic of Kazakhstan.
• Standard support for BUSINESS and BUSINESS + AI plans is provided on weekdays from 09:00 to 18:00 Almaty time.
• For the VIP PRO MAX plan, a priority support channel with 24/7 request handling is provided; details are specified in the plan's SLA.
• Data and personal data are processed in accordance with the legislation of the Republic of Kazakhstan and are stored in infrastructure on the territory of the Republic of Kazakhstan, unless otherwise agreed separately.

: 1. TERMS AND DEFINITIONS

1.1. SYNTERRA platform is a software suite that includes warehouse management, sales, accounting, production, POS terminals, CRM modules, Vision Pro 360°, Call Center Pro, analytical and integration modules, located at: https://synterra.kz, as well as provided through a cloud and/or local server.

1.2. User — any individual or legal entity that has accepted the terms of the Offer and uses the Platform.

1.3. License — a non-exclusive right to use the SYNTERRA Platform within the functionality paid for by the User.

1.4. Services — technical support, updates, cloud access, integrations, Vision Pro 360° analytics, POS terminal setup, and other services.

1.5. Acceptance — payment for services by any available method, registration in the system, software installation, license entry, or actual use of the Platform.

1.6. This Offer is primarily aimed at legal entities and individual entrepreneurs (B2B segment) and does not regulate relations regarding the retail sale of goods/services to individuals as consumers, unless otherwise expressly provided by a separate agreement.

1.7. The date of acceptance of the Offer is considered to be the date of the first of the actions specified in clause 1.5, recorded in the accounting systems of the Contractor.

2. SUBJECT OF THE AGREEMENT

2.1. The Contractor grants the User a non-exclusive right to use the SYNTERRA Platform, as well as provides technical support and related services (Services) to the extent determined by the selected tariff and/or individual agreement.

2.2. The license is granted only under the terms of this Offer. Any other terms not agreed upon by the parties in writing are considered invalid to the extent they contradict the Offer.

2.3. The Contractor retains exclusive rights to the Platform, source code, design, database, interfaces, and algorithms, unless otherwise expressly provided in a separate agreement with the User.

2.4. The specific composition of the Platform modules, the list and scope of Services, as well as the terms of their provision, may be determined by the tariffs on the website, invoices, acts, or additional agreements between the Parties.

2.5. The Platform is provided for use on the territory of the Republic of Kazakhstan; remote access to it from other countries is allowed to the extent necessary for the User to work with the data hosted in the Contractor’s infrastructure.

3. PROCEDURE FOR PROVIDING LICENSE AND ACCESS

3.1. The user gains access to the Platform after:

• registrations in the system;
• entering the License;
• payment for Services (if provided for by the plan).

3.2. The license is valid only for a specific User (company). Transfer of the license to third parties is prohibited.

3.3. It is prohibited:

• interference with the Platform's operation;
• changing the date and system settings of the server/PC to bypass the license;
• copying, decompiling, modifying, cloning a database;
• installation on more than one device/server without the Performer's permission.

3.4. If duplicate licenses are detected, the system automatically blocks access.

3.5. The user is not entitled to transfer, sell, assign, lease, sublicense, or otherwise alienate the License or access to the Platform to third parties, except in cases explicitly agreed upon with the Contractor in writing.

3.6. The rights to the results of improvements, customizations, and integrations of the Platform performed by the Contractor under separate agreements are determined by such agreements and their appendices. In the absence of specific conditions, the exclusive rights to such results belong to the Contractor.

4. COST AND PAYMENT PROCEDURE

4.1. The cost of licenses and services is published on the website. synterra.kz and can be changed unilaterally.

4.2. Payment is made by cashless or other method specified on the website.

4.3. The fact of payment signifies full agreement with the terms of the Offer.

4.4. Funds are non-refundable, except in cases provided for by the legislation of the Republic of Kazakhstan.

4.5. All invoices are issued exclusively by LLP "Richman Group". The Contractor is not responsible if the User, by their own mistake, made payment to third parties.

4.6. The validity period of the License and/or Services (month, year, etc.) is indicated in the selected tariff, invoice, act, or other document of the Contractor.

4.7. If the tariff provides for automatic renewal, the License and Services are extended for the next billing period upon timely payment. If the User wishes to stop using the Platform, they must notify the Executor in advance through official communication channels.

4.8. When tariffs and/or payment procedures are changed, the Executor publishes updated information on the website and, if possible, informs current Users through the contact details they provided at least 10 (ten) calendar days before the changes take effect. Continuing to use the Platform after the changes take effect is considered as the User's agreement with the updated terms.

5. TECHNICAL SUPPORT AND UPDATES

5.1. Technical support for working with the Platform is provided via Telegram: @synterra_support. Questions about connecting, purchasing, and renewing licenses are accepted by phone: +7 771 755 90 55 and by e-mail: sales@synterra.kz.

5.2. The Provider has the right to release updates, bug fixes, improvements, and new modules. The availability of updates is determined by the tariff.

5.3. The Provider has the right to temporarily limit the functioning of the Platform for technical maintenance.

5.4. The working hours of the support service, approximate response times, and incident resolution are determined by the SLA of the corresponding tariff or a separate agreement. By default, standard support for BUSINESS and BUSINESS + AI tariffs is provided on working days from 09:00 to 18:00 Almaty time.

5.5. For Users of the “VIP PRO MAX” plan, a priority support channel with 24/7 request acceptance is provided; the actual response time and available communication channels are determined by the SLA of the corresponding plan.

5.6. The Contractor does not guarantee absolute uninterrupted operation of the Platform 24/7 and is not responsible for short-term planned or emergency outages, provided reasonable measures are taken to minimize them and restore operability.

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. The Contractor undertakes:

• to ensure the operation of the Platform in accordance with the SLA of the plan;
• to provide access to the License;
• to ensure the protection of User data.

6.2. The Contractor has the right:

• changing the functionality of the Platform;
• to enter new types of licenses;
• block the User for violating the Terms of the Offer;
• terminate access without refund if piracy, hacking, or bypassing the protection system is detected.

6.3. The User undertakes:

• use the Platform only in legal ways;
• comply with the License terms;
• do not allow third-party access

7. RESPONSIBILITY

7.1. The Contractor is not liable for:

• incorrect operation of User's equipment
• internet failures;
• loss of data due to User actions;
• losses caused by improper operation

7.2. For all matters of liability, the Civil Code of the Republic of Kazakhstan applies.

7.3. The total amount of the Contractor's liability under this Offer is in any case limited to the amount of remuneration actually received by the Contractor from the User for the last three (3) calendar months of using the Platform, unless otherwise expressly provided by the mandatory norms of the legislation of the Republic of Kazakhstan.

7.4. The parties are released from liability for partial or complete non-performance of obligations under the Offer if such non-performance was a result of force majeure circumstances as provided by the legislation of the Republic of Kazakhstan, including, but not limited to: natural disasters, military actions, acts of state authorities, disruptions in the operation of main communication lines, data center accidents, and other events beyond the reasonable control of the Parties.

8. CONFIDENTIALITY AND DATA

8.1. The Contractor processes personal data in accordance with the Law of the Republic of Kazakhstan 'On Personal Data and Their Protection.'

8.2. The User gives consent to the processing of data upon acceptance of the Offer.

8.3. In matters related to personal data, the User usually acts as the person determining the purposes and content of processing (the owner/operator of the personal data database), and the Contractor acts as the person carrying out processing on behalf of the User, unless otherwise follows from the nature of specific Services and is not stipulated separately.

8.4. If necessary, the Parties conclude a separate agreement on personal data processing and/or apply the Privacy Policy posted on the Contractor's website. In the part specifically regulating the processing of personal data, the provisions of such a Policy may take precedence over the general provisions of this Offer.

8.5. Processing and storage of User data, including personal data, are carried out in the Contractor's infrastructure located on the territory of the Republic of Kazakhstan, except in cases when another processing territory is expressly provided for by a separate agreement with the User and/or the requirements of the legislation of the Republic of Kazakhstan.

9. TERM, CHANGES AND TERMINATION

9.1. The offer is valid indefinitely until it is revoked by the Contractor.

9.2. Changes take effect from the moment of publication on the website.

9.3. The User is not entitled to request a refund for the period used.

9.4. Significant changes to the terms of the Offer are considered to be changes that affect the amount of remuneration, the scope of rights under the License, or the procedure for processing personal data. Such changes are, whenever possible, brought to the attention of Users through notifications in the Platform interface and/or via contact details.

9.5. The User has the right to stop using the Platform and refuse further action on the Offer by sending a notice to the Contractor through official communication channels. Unless otherwise agreed by the Parties separately, access is retained until the end of the already paid period.

9.6. After the termination of the Offer, the User independently ensures the export and preservation of their data. Under a separate agreement, the Contractor may provide services for data export or transfer on a paid basis.

10. DISPUTE RESOLUTION

10.1. Disputes are resolved through negotiations.

10.2. If an agreement is not reached — in court at the location of the Contractor.

11. CONTRACTOR’S DETAILS

Performer: SYNTERRA

Phone: +7 771 755 90 55

E‑mail: sales@synterra.kz

Website: https://synterra.kz

12. LANGUAGE OF THE OFFER AND VERSION PRIORITY

12.1. This Offer is drafted in Russian. Translations of the Offer into Kazakh and other languages may be provided for the convenience of Users.

12.2. In case of any discrepancies between the Russian version of this Offer and its translations, including the Kazakh version, the Russian text shall prevail.

12.3. In accordance with Articles 5 and 8 of the Law of the Republic of Kazakhstan "On Languages in the Republic of Kazakhstan," the Russian language is officially used alongside the state language. For ensuring uniform legal interpretation, the Russian version of the document shall prevail, which does not restrict the use of the Kazakh language or diminish its status.