Queue management
Electronic queue systems for organisations in Kazakhstan
Manage visitor and driver queues with QR, tickets, displays and calls to the right service point. We select the configuration, set it up and train your staff.
Calmer customerssee the order and their status without worrying about missing the call
Less staff pressureemployees serve customers instead of explaining who is next
More controlmanagers see wait times, workload and losses
Service order
A clear order of service
Visitors see their number and status, operators manage calls, and managers monitor waiting and workload.
For visitors
Ticket number, status and service desk.
For staff
Calls and service from one panel.
For managers
Waiting, workload, no-shows and ratings.
QR and terminal work in the same queue
The display and voice direct the client to the required window
Several services, windows, roles, and priorities
Launch on Windows and work through the browser
Remote implementation or turnkey solution
Configuration without equipment that will remain unused
QR and paper tickets
QR and paper ticket work in the same queue
A terminal with ticket printing is included in the system. QR is an additional way to get a number in the same queue. Mobile voice requires an open page and an active screen; access outside the premises is agreed separately.
1Scans QR or approaches the terminal.
2Immediately sees a clear list of available services.
3Receives a number on the phone or a paper ticket.
4Check the status and go to the indicated desk.
Synterra Queue
Choose a service
Reception
Cash register
Manager
Your number
M-042
You have 3 clients in front of you
QR and tickets together
QR at the counter, ticket printing at the terminal
Operation on your premises
Local operation and branch connections
The main queue runs on the local network. Mobile access outside the premises, external notifications and a combined branch overview depend on the agreed configuration.
LAN
Wi-Fi or Ethernet
Across Kazakhstan
Almaty, Astana, Shymkent, Karaganda and other cities — remote or with travel by agreement
Service scenario
How the electronic queue works
1
Get a number
Select a service by QR or at the terminal.
2
Check the status
See the ticket number and queue ahead.
3
Receive a call
The operator calls the visitor to a service point.
4
Go to the desk
The display shows the ticket and desk number.
5
Review the report
Waiting, service and ratings in the reports.
System screens
Electronic queue screens
Ticket terminal
Service selection and ticketing on a touchscreen.
A-104
Mobile QR screen
Ticket number, status and queue in a phone browser.
Your numberQ-018
StatusWaiting
In front of you2
Queue display
Ticket and service point on a shared display.
A-104Window 3
B-218Cash register 1
C-027Stand 2
Operator Panel
Calls, repeat calls, service and no-shows.
NextA-105
In serviceA-104
AbsenceB-216
Voice announcements
Announcements of ticket and service point.
Assessment tablet
A rating immediately after service.
Administrator Panel
Manage locations, users and branding.
Service and window settings
Assign services to desks and staff.
Cash registerWindows 1-2
Legal entitiesWindow 3
ManagerStand 4
Actual SYNTERRA Queue screens
Screenshots from version 1.1.8. Tickets and metrics are demonstration data, not customer case studies. Select a screen to view it larger.
More screens: QR, journeys and reports
Equipment scope
Equipment for the electronic queue
Every system includes a touchscreen terminal with thermal ticket printing, a mini-PC, queue monitors/displays, audio announcements, workstations, service ratings, cables, installation hardware and mounting systems.
Touchscreen terminal
A terminal with a built-in thermal printer, or a separate touchscreen unit and separate printer.
Ticket A-104
Queue monitors and displays
Placed across floors and waiting areas. Quantities depend on the site layout.
M-042Window 2
A-104Cash register 1
Thermal ticket printer
Built into the terminal or supplied separately. Prints the number and selected service.
Q-018
Mini-PC and local network
A mini-PC is included; devices connect through the local network.
LANWi-Fi/Ethernet
Modewithout the internet
Everything works as a single unit
Paper tickets from the terminal and additional QR registration share one queue
Mobile status; access outside the premises is agreed separately
Russian, Kazakh, Uzbek, and Kyrgyz languages
Flexible roles for windows, cash registers, counters, offices, and zones
Branded screen appearance supports brand recognition
CSV and Excel turn queue history into working data
Service monitoring
Reports for managers
Monitor waiting, desk workload and no-shows to allocate staff. The report below contains demonstration data.
Sample daily report
Workload monitoring
Find peak hours, compare waiting and service time, and monitor no-shows and ratings.
Industry scenarios 12 industry scenarios
Electronic queues for customers and transport
Clinics, banks, service offices, temporary storage warehouses and logistics bases. The scenarios below are tailored to your agreed scope.
For clinics
Reception and consulting rooms
Reception, payment, consulting rooms and laboratories. Tickets and calls organise the patient journey.
- QR patient registration
- mobile status
- registry, cash desk, doctor, laboratory
For the akimat and Public Service Centers
Enquiry reception
Different services and reception desks. Monitor waiting and operator performance.
- waiting time control
- operator rating
- reports for management
For the bank
Service distribution
Cashiers, advisers, individuals and business customers. Distribute flow across desks.
- VIP and regular queue
- hourly load analytics
- cash register, manager, legal entities, individuals
For service centers and auto repair shops
Intake and collection
Intake, advice and collection. A service queue does not replace repair status.
- acceptance and issuance
- inspection area
- service history
For rehabilitation centers
Patient journey
Registration and sequential procedures. Journeys and priorities are agreed during selection.
- doctor, physical therapy, massage, physiotherapy
- priority for patients with limited mobility
- call notifications on the phone
For sanatoriums
Guest service
Check-in, consultations and procedures. Scheduling and timed appointments are separate scenarios.
- distribution by procedures
- queues at buildings and offices
- specialist workload control
For diagnostic centers and laboratories
Examination sequence
Registration, payment, consulting rooms and results collection. Separate flows by service.
- tests, ultrasound, MRI, CT, and functional diagnostics
- priority and urgent referrals
- registration, payment, office, and result issuance
For border logistics bases
A clear order for driver service
Register drivers and call them to the right service point within the base. Service order and mobile access are agreed during selection.
- document processing
- calls to the service point
- waiting-time monitoring
For temporary storage warehouses
Document and collection queues
Separate enquiries, cargo reception and collection. Drivers see their ticket number while operators manage calls.
- document-processing queue
- cargo reception and collection
- service-point workload
For loading and unloading bases
Calls to the loading area
Organise carrier service order and calls to an assigned area. Transport-flow requirements are agreed separately.
- driver registration
- calls to loading or unloading areas
- waiting and service records
For warehouses and logistics centres
Order at reception and dispatch
Separate reception, dispatch and document-processing flows. The queue helps staff call a carrier to the appropriate service point.
- reception and dispatch
- document processing
- workload monitoring
For weighbridge sites
A queue for weighing
Organise driver calls to the weighbridge and document processing. Integration with scales and external systems is agreed separately.
- queue for the weighbridge operator
- driver calls
- service-time records
Solution selection
A configuration for your requirements
Tell us where you need a queue. We select software, equipment and the implementation format.
For your structure
Transparent composition
Without unnecessary modules
Purchase terms
Electronic queue cost and system components
Every system includes all the components below. Equipment quantities are calculated for your premises, grounds and floors. Purchase is one-time, with no monthly or annual payments. Pricing is calculated individually.
Ticket issuance
Touchscreen terminal
A terminal with a built-in thermal ticket printer, or a separate touchscreen unit with a separate ticket printer.
Discuss the terminal
Visitor calls
Mini-PC, displays and audio
A mini-PC, queue monitors or displays across floors, and audio announcements. Speaker quantities depend on the premises, grounds and floors.
Discuss placement
Service delivery
Workstations and ratings
Staff workstations and evaluation of work and service quality. The number of workstations is based on services and service points.
Discuss workstations
Installation and placement
Cables and mounting
Cables, installation hardware and mounting systems. Types and quantities are calculated for the equipment layout at your site.
Request a quote
Predictable implementation
Launch without complex process reorganization
Site plan and requirements → full system quote → preparation and installation → setup and training → checks and launch. Timing, scope of work and support terms are specified in the proposal.
Touchscreen terminal and ticket printer
Mini-PC, queue displays and audio
Workstations and service ratings
Cables, installation and mounting systems
Questions before purchase
Answers that help confidently choose a system
How much does the electronic queue cost?
The full system is quoted individually based on equipment quantities, floors, grounds and installation work. Purchase is one-time, with no monthly or annual payments. Software, equipment, installation, setup, training and additional costs are specified in the proposal.
Which terminal is included in the system?
There are two versions: a touchscreen terminal with a built-in thermal ticket printer, or a separate touchscreen unit with a separate ticket printer. Paper ticket issuance is included in both versions.
What is always included in the system?
A touchscreen terminal with a thermal ticket printer, or a touchscreen unit with a separate printer; a mini-PC; queue monitors/displays across floors; audio announcements; workstations; work and service quality ratings; cables, installation hardware and mounting systems. Equipment quantities are calculated for your site.
Is the system suitable for temporary storage and logistics bases?
Yes. Organise driver queues for documents, reception, collection and loading. Service order on the premises and integrations are agreed during selection.
Are there monthly or annual payments?
No. The system is a one-time purchase with no monthly or annual payments. Additional work and support are discussed separately when needed.
What does support include?
Support scope, contact channels, working hours and additional work terms are defined in the proposal and contract.
Can QR and paper tickets be used together?
Yes. QR registration complements paper tickets issued by the terminal. Both methods use the same queue; the terminal and printer are included in the system.
Is it possible to join the queue via QR?
Yes. Visitors select a service and see their number and status. Access outside the premises and notification methods are agreed separately.
Are audio announcements included in the system?
Yes. Speaker quantities and placement are calculated for the premises, grounds and floors. Additional voice calls on a phone require the page to remain open and the screen to remain on.
How are queue monitors and displays placed?
Monitors or displays are placed across floors and waiting areas. Quantities and locations depend on the layout, service points and visitor flow.
10 more questions
Is it possible to set up multiple services?
Yes. Cash register, manager, individuals, legal entities, reception, issue, office, and other services receive their own rules and are directed to the necessary employees.
Is it possible to create multiple windows?
Yes. Add windows, counters, cash registers, and offices, assign roles, and link services to the required points — the system grows along with your workflow.
Does the electronic queue work without the internet?
Yes. The main queue operates on the organization's local network.
Is it possible to put your own logo?
Yes. The name, logo, texts, languages, and screen design support a unified image of your organization and increase visitor trust.
Are there statistics and reports?
Yes. The manager can see the tickets, waiting time, service duration, load, no-shows, ratings, and operators' actions — problems become noticeable before they turn into complaints.
Can reports be exported to Excel?
Yes. Data can be exported to CSV and Excel so that it can be included in regular management reporting and periods can be easily compared.
Can the system be configured remotely?
Software setup and training can take place online. Equipment installation, cabling, site visits and connection requirements are agreed in the proposal.
How soon can the electronic queue system launch?
Timing depends on equipment and workstation quantities, floors and grounds, installation work and site readiness. The launch schedule is agreed when quoting the full system.
Is it possible to use the electronic queue in multiple branches?
Yes. The number of locations, available features and combined network overview are agreed during selection; expansion is quoted separately.
What should we prepare for an electronic queue quote?
Your organisation type, service list, workstation count and a floor or site plan showing floors and waiting areas. These details are used to calculate the full system, display and speaker placement, cables and mounting hardware.