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SYNTERRA
Ready solution for customer flow

SYNTERRA Electronic Queue System

A modern system for organizations that need fast, clear and controlled customer service: tickets, display board, operator panel, voice calls, service ratings and reports.

1local network without installing software on every device
6interfaces: kiosk, display, operator, admin, reports and rating tablet
0queue disputes: every visitor sees their number and service counter
Request a demo How it works
What it solves

The queue becomes a managed process

The electronic queue reduces employee workload, removes disputes between visitors and gives management real service metrics. The system records ticket issue, call, service start, service completion, no-show and customer rating.

Fewer disputes

Visitors receive a number, see the queue on screen and understand when they will be called.

Faster operator work

The operator calls the next visitor, repeats the call, starts and completes service in one panel.

Quality control

Ratings and reports show waiting time, load, no-shows and service speed.
Workflow

How the electronic queue works

1

Visitor takes a ticket

They select a service on a kiosk or computer and receive a number.
2

The number appears on the display

The screen shows waiting numbers, active calls and service counters.
3

Operator calls

The employee sees their counter, calls the visitor and manages the status.
4

The system announces

Voice announcement names the ticket number and service counter.
5

Manager reviews reports

Reports include waiting time, service time, load, ratings and export.
Interfaces

All queue system screens

Ticket kiosk

Large, clear visitor interface. When a printer is connected, the ticket is printed automatically.
A-104

Queue display

A TV, monitor or separate computer shows active calls and service counters.
A-104Window 3
B-218Cash desk 1
C-027Desk 2

Operator panel

Call, repeat call, start service, finish service and mark no-show. Every action is stored in history.
NextA-105
ServingA-104
No-showB-216

Voice announcements

The system announces the ticket number and service counter, with announcement language, female and male neural voices and pre-call sound settings.

Rating tablet

After service, the visitor leaves a rating. Results are saved in quality reports.
542

Admin panel

Configure organization, service points, printing, voice, audio device, report users and screen appearance.
Capabilities

What is included

Ticket issue from a touchscreen kiosk or computer
Ticket printing on a Windows printer
Queue display on a TV or monitor
Interface languages: Russian, Kazakh, Uzbek and Kyrgyz
Windows, cash desks, counters and inspection bays
Flexible screen appearance settings
CSV and Excel report export
System licensing and activation
Pricing

Synterra electronic queue plans

Prices are for a one-time software license. START, BUSINESS and PRO are designed for one branch, while ENTERPRISE is designed for a branch network. The difference between plans depends on the number of branches, service counters, reporting depth, voice features, screen customization, administration, branding and deployment scope. Hardware, on-site installation, integrations and custom development are calculated separately.

START

490 000 т
1 branch / up to 3 counters

For small organizations that need to remove live queue chaos and launch the core service flow quickly.

  • ticket kiosk
  • queue display board
  • operator panel
  • basic admin panel
  • 4 languages: Russian, Kazakh, Uzbek, Kyrgyz
Why it costs less: core functionality without advanced analytics, voice calls or complex screen customization.
Best fit

BUSINESS

790 000 т
1 branch / up to 10 counters

For organizations with several service points where voice calls, quality control and regular reports matter.

  • everything in START
  • voice customer calls
  • service quality rating tablet
  • CSV/Excel reports
  • screen setup and up to 10 service points
Why it costs more: adds voice, service ratings, report export and configuration for the real service workflow.

PRO

1 190 000 т
1 branch / up to 25 counters

For clinics, service centers, public and private organizations with a high customer flow.

  • everything in BUSINESS
  • advanced reports
  • zones and service point types
  • more service points and users
  • priority setup, branding and extended admin panel
Why it costs more: designed for a more complex structure, more roles, more service points and management analytics.

ENTERPRISE

from 1 500 000 т
network / up to 3 branches included

For multiple branches, non-standard workflows, internal system integrations and custom development.

  • central admin panel and up to 3 branches included
  • each next additional branch — 180 000 т per branch
  • custom queue scenarios
  • integrations and data exchange
  • custom reports
Why it starts from this price: final cost depends on branches, integrations, hardware and custom work scope.
Deployment and training: from 100 000 т
Hardware: separate by configuration
On-site installation: separate for city and region
Post-warranty support: from 30 000 т/month or 15-20% of license per year
What counts as a network point: One branch, office, clinic, service center or other site with its own local queue. Service counters inside a branch are counted separately by the plan limit.
How ENTERPRISE is calculated: 1 500 000 т is the price for 3 network points. Each next additional branch is 180 000 т per branch. Hardware, travel, integrations and custom development are calculated separately.
How to choose: START is for a simple one-branch launch, BUSINESS is for one branch with up to 10 counters, PRO is for high flow in one branch, ENTERPRISE is for branch networks and integrations.
Analytics

Queue and service quality reports

Management sees how many visitors were served, where load peaks happen, how many no-shows occurred, how long visitors waited and what ratings they left after service.

Daily metrics

Tickets
186
Served
164
No-shows
12
Rating
4.7

What you can analyze

Ticket count, completed services, average waiting time, average service time, hourly load, service point summary, session history, action log and customer ratings.
Use cases

For organizations with live customer flow

Service centers
Medical clinics
Auto service locations
Public institutions
Cash desk zones
Education centers
Banks and microfinance organizations
Customer service centers
Deployment

Runs in the organization's local network

The system runs on the main Windows computer or mini PC, while other devices connect through a browser using a local address. Kiosk, display board, operator panels and rating tablets do not require separate installation.

Windows computer or mini PC
Touchscreen or ticket kiosk
TV or monitor for queue display
Operator computer or tablet
Thermal printer for tickets
Speakers or audio system
Wi-Fi or Ethernet local network
Service quality rating tablet
FAQ

Common questions

Can the system be configured for different counters and services?
Yes. You can configure organization name, number and types of service points, visitor instructions, languages, appearance, printing and report users.
Can deployment be done remotely?
Yes. Basic setup, training and support can be delivered online. On-site deployment is available by agreement.
Can reports be exported?
Yes. Reports can be exported to CSV and Excel for load analysis, waiting-time control and service quality tracking.
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