Customer flow management
A queue should not cost you customers, staff time or reputation
SYNTERRA Queue turns a physical line into a clear, manageable journey. Visitors know their number and status, employees no longer manage the flow by hand, and managers see wait times, workload, no-shows and service quality.
Calmer customerssee the order and their status without worrying about missing the call
Less staff pressureemployees serve customers instead of explaining who is next
More controlmanagers see wait times, workload and losses
Order instead of tension
Uncertainty is more frustrating than the wait itself
When visitors do not understand the order, they worry about missing their call and interrupt staff with questions. SYNTERRA removes uncertainty: customers see their number and status, the team follows a clear workflow, and managers get a measurable view of wait times, workload and service quality.
The client retains freedom
Receives a number in the usual way, sees the status, and is not afraid to miss the call.
The operator maintains focus
Works in an intuitive panel without manual distribution and unnecessary actions.
The manager sees the result
Monitors waiting, load, no-shows, and quality of service.
QR and terminal work in the same queue
The display and voice direct the client to the required window
Several services, windows, roles, and priorities
Launch on Windows and work through the browser
Remote implementation or turnkey solution
Configuration without equipment that will remain unused
Freedom of waiting without changing habits
QR and paper ticket work in the same queue
The client can get a number via QR code, go to the car, a cafe, or a quiet area, and monitor the status on their smartphone. For those who prefer paper, the classic ticket remains — both scenarios work simultaneously and do not separate the flow.
1Scans QR or approaches the terminal.
2Immediately sees a clear list of available services.
3Receives a number on the phone or a paper ticket.
4Returns to the window exactly at the time of the call.
Synterra Queue
Choose a service
Reception
Cash register
Manager
Your number
M-042
You have 3 clients in front of you
QR and tickets together
QR at the counter, ticket printing at the terminal
Reliability and a unified service standard
Works locally — scalable across Kazakhstan
Terminal, QR page, display boards, operator panels, and reports operate on the organization's local network. Service does not stop due to unstable external internet, and each branch maintains uniform rules and comparable reporting.
LAN
Wi-Fi or Ethernet
Across Kazakhstan
Almaty, Astana, Shymkent, Karaganda and other cities — remote or with travel by agreement
A path without unnecessary actions
Five clear steps — and the client is already served
1
Choose a convenient login
Takes a number via QR or receives a regular paper ticket.
2
Understands their status
Sees the number, the queue ahead, and active service points.
3
Receives an accurate call
The operator calls the client with a single action from their panel.
4
Does not skip the queue
Phone, display, and voice direct him to the required window.
5
Leaves a measurable result
Waiting, service, and evaluation are retained in reports.
Unified visual system
Everyone sees only what helps to act
Ticket terminal
Large elements and a short selection path help a visitor of any age get a number without prompts.
A-104
Mobile QR screen
Number, status, and number of people waiting are always at hand — the client feels in control of their time.
Your numberQ-018
StatusWaiting
In front of you2
Queue display
A clear screen directs the visitor to the correct window and eliminates the need to ask employees again.
A-104Window 3
B-218Cash register 1
C-027Stand 2
Operator Panel
The operator manages the queue with several clear statuses and does not keep the service order in mind.
NextA-105
In serviceA-104
AbsenceB-216
Voice announcements
The number and service point are clear; language, voice, and signal are customized for your audience.
Assessment tablet
The client shares their impression immediately after the service, while the evaluation remains accurate and useful.
Administrator Panel
All points, users, printing, voice, reports, and brand appearance are managed from one place.
Service and window settings
Each service is automatically directed to the necessary operators, windows, offices, or cash registers.
Cash registerWindows 1-2
Legal entitiesWindow 3
ManagerStand 4
Only the necessary configuration
Pay for the service, not for extra equipment
Synterra can work on existing devices or be supplied as a ready-made turnkey set. You only choose those elements that match your workflow: terminal, printer, display, mini-PC, workstations, and audio system.
Electronic queue terminal
A familiar entry point for a large flow: the service is selected in a few taps, the ticket is printed automatically.
Ticket A-104
Call display
Use a TV, monitor, or separate computer — the client immediately sees when and where to go.
M-042Window 2
A-104Cash register 1
Thermal ticket printer
Prints a clear ticket with a number and service. If the audience chooses a QR code, the printer can be skipped.
Q-018
Mini-PC and local network
The unified system center connects operators, display boards, and the QR page on the local network — reliably and without complex infrastructure.
LANWi-Fi/Ethernet
Modewithout the internet
Everything works as a single unit
QR, terminal, or computer — the client chooses the convenient method themselves
Status on the phone frees the client from waiting in the hall
Russian, Kazakh, Uzbek, and Kyrgyz languages
Flexible roles for windows, cash registers, counters, offices, and zones
Branded screen appearance supports brand recognition
CSV and Excel turn queue history into working data
Fact-based solutions
What was previously felt becomes measurable
Instead of the phrase "it seems there was a queue today," the manager gets an exact picture: how many clients came, where the load occurred, how long the waiting took, and how visitors evaluated the service.
The day's picture — in a few seconds
Find losses before customer complaints
Compare waiting and service, find overloaded hours and windows, track no-shows, operator actions, and ratings. The numbers indicate where a small change will have a noticeable effect.
Customer flow management 7 industry scenarios
The client feels cared for even before they are called
When visitors see their number, understand the service order and are called on time, they feel calmer and rate the service more highly. Synterra turns a physical line into a clear journey and shows managers where the organization loses staff time and customers.
For clinics
First impression — without the crowd
The patient sees order from the first minutes: he registers using a QR code, calmly waits for a call and does not look for his eyes to see who has taken the queue first.
- QR patient registration
- notifications to the phone
- registry, cash desk, doctor, laboratory
For the akimat and Public Service Centers
Transparency reduces tension
When the order of calls is clear to everyone, visitors argue less, and management sees the real picture of service — without guessing.
- waiting time control
- operator rating
- reports for management
For the bank
The service level is immediately felt
A regular client receives a clear route, a priority client — the expected level of attention. Employees work without manual allocation.
- VIP and regular queue
- hourly load analytics
- cash register, manager, legal entities, individuals
For service centers and auto repair shops
The client sees that the work is progressing
Waiting is perceived more calmly when the next step is clear. The client sees the status, and the staff guide them from receiving to issuing.
- acceptance and issuance
- inspection area
- service history
For rehabilitation centers
Care without unnecessary waiting
For the patient, comfort is part of treatment. The system carefully distributes people among doctors, exercise therapy rooms, and treatment rooms.
- doctor, physical therapy, massage, physiotherapy
- priority for patients with limited mobility
- call notifications on the phone
For sanatoriums
Rest starts without queue
The guest comes to recover, not to wait by the office. Synterra directs him to the necessary procedure and helps keep the schedule.
- distribution by procedures
- queues at buildings and offices
- specialist workload control
For diagnostic centers and laboratories
Clear path from registration to result
Before research, clarity and calm are especially important to a person. A single route guides them through the necessary stages and does not mix flows at registration and in the waiting area.
- tests, ultrasound, MRI, CT, and functional diagnostics
- priority and urgent referrals
- registration, payment, office, and result issuance
Make the queue your advantage
Get a solution that matches your real workflow
Describe service points and the number of windows — we will suggest a clear system composition and exclude equipment that will not be useful.
For your structure
Transparent composition
Without unnecessary modules
Investment for your scale
Choose the launch level — don’t overpay for extra
The cost depends on the number of service windows, the method of issuing a number, equipment, reports, and the implementation format. Four levels help quickly determine a reasonable starting point — from software launch to a full turnkey solution.
Confident start
Software on your equipment
Use existing PCs, screen, and local network. Customers get a number via QR, operators work in the browser — without major startup costs.
Calculate the start
Optimal choice
Managed office with a mini PC
Separate center of the system, QR access, display boards and operator workstations. A balanced option for stable daily load.
Select a set.
Professional
Full customer journey
Terminal, printer, display board, voice call, and operator panels create a familiar scenario for a large flow of visitors.
Calculate the solution
Premium
Turnkey service
Equipment selection, route setup, corporate style, training, and support. You get a ready system, not a set of separate components.
Get an offer
Predictable implementation
Launch without complex process reorganization
We use the existing infrastructure where it makes sense and add only what truly improves the customer journey.
Windows computer or mini PC
TV or monitor for the display
Local Wi-Fi or Ethernet network
Terminal and printer — only if necessary
Calm decision without unknowns
Answers that help confidently choose a system
How much does the electronic queue cost?
You only pay for the scenario you need: the cost depends on the number of windows, QR registration, terminal, printer, display board, voice, and reports. A brief description of your services and equipment allows you to immediately exclude unnecessary items from the calculation.
Is it possible to buy an electronic queue without a terminal?
Yes. This is the easiest way to start: clients take a number via QR, an existing TV becomes a display, and the operator works through a browser. Later, the system can be expanded with a terminal and printer.
Is it possible to order an electronic queue with a terminal?
Yes. The touchscreen terminal, printer, display, voice call, and operator panel create a familiar scenario that the visitor trusts from the first minutes.
Is the electronic queue suitable for a bank?
Yes. The system separates VIP and regular flow, cashiers, managers, legal entities, and individuals. Each client receives the expected level of attention, and the branch sees the workload by hours.
Is the electronic queue suitable for a clinic?
Yes. The registration, cashier, doctor, and laboratory become a single clear route. The patient receives a number via QR code and can calmly wait to be called wherever they are most comfortable.
Is the electronic queue suitable for the Public Service Center and the Akimat?
Yes. A transparent sequence reduces the number of disputes, and management monitors waiting, no-shows, operator work, and the number of served visitors.
Is it possible to use both QR and paper tickets?
Yes. There is no need to force everyone to change their habits: one visitor chooses QR and smartphone, another — a paper ticket. Both flows work in a common queue.
Is it possible to join the queue via QR?
Yes. After scanning the QR code, the client selects a service, receives a number, and sees the status on their smartphone. They are free from the waiting area and return at the necessary time.
Is there a client voice call?
Yes. The system clearly states the number and service point. This reduces the risk of a missed call and helps visitors navigate faster.
Is it possible to connect a TV as a display?
Yes. An existing TV, monitor, or separate computer can be turned into a display via a browser — without buying a special screen.
10 more questions
Is it possible to set up multiple services?
Yes. Cash register, manager, individuals, legal entities, reception, issue, office, and other services receive their own rules and are directed to the necessary employees.
Is it possible to create multiple windows?
Yes. Add windows, counters, cash registers, and offices, assign roles, and link services to the required points — the system grows along with your workflow.
Does the electronic queue work without the internet?
Yes. The main queue operates on the organization's local network. Even an unstable external internet should not stop service; it is needed only for certain external functions.
Is it possible to put your own logo?
Yes. The name, logo, texts, languages, and screen design support a unified image of your organization and increase visitor trust.
Are there statistics and reports?
Yes. The manager can see the tickets, waiting time, service duration, load, no-shows, ratings, and operators' actions — problems become noticeable before they turn into complaints.
Can reports be exported to Excel?
Yes. Data can be exported to CSV and Excel so that it can be included in regular management reporting and periods can be easily compared.
Is it possible to implement an electronic queue remotely?
Yes. Setup, training, and support can be done online without waiting for a visit. If needed, a specialist can come by arrangement to cities in Kazakhstan.
How quickly does the electronic queue system start?
The timing depends on the number of services and equipment. QR, displays, and operator panels start faster; a terminal and printer require additional setup. Before starting the work, you understand the composition and sequence of the launch.
Is it possible to use the electronic queue in multiple branches?
Yes. Each branch receives its own points and roles, while the network has unified rules and comparable reporting. The client experiences your service standard in any office.
What is needed to launch an electronic queue?
Usually a Windows computer or mini-PC, a screen, an operator's workstation, and a local network are sufficient. A terminal and printer are added only for paper tickets — often part of the equipment is already available to the organization.